Everything You Need to Know Before Your Visit
1How far in advance should I book my event?
We book on a first-come, first-served basis, so we recommend reaching out as soon as you have your preferred date in mind. If your date is already taken, we're happy to discuss creative alternatives during your tour or over the phone.
2What's included in the rental fee?
It depends on which package you choose. Our Basic Package includes tables, white Chiavari chairs, and linens. Our fully decorated packages (Viola Mclean and Emily Deluxe) include venue rental, event coordinators, VIP seating, table setups with chargers and fabric napkins, centerpieces, custom backdrops, uplighting, sound systems, FREE 360 and Magazine photobooths, and much more. We can go over the complete breakdown during your tour.
3Can I bring my own decorations and vendors?
Absolutely! You can bring your own decorations and vendors. We offer both fully decorated packages and basic rental options depending on what works best for you.
4Do you provide catering, or can I bring my own?
We offer food options at $25 per person, and we can provide menus. You're also welcome to bring your own caterer. We provide essential kitchen equipment including a fridge, microwave, and 3-compartment sink, but please note that no cooking is allowed on the premises.
5Is there a payment plan, or does everything need to be paid upfront?
We require a deposit first—$150 for Mini Hall and Lounge Hall, or $500 for Grand Hall. After that, 50% of the rental fee is due 60 days before your event, and the remaining balance must be paid in full 30 days prior to your event date.
6What happens if I need to cancel or reschedule?
Your KB doesn't specify a cancellation policy, so we'd need to discuss this during the booking process to cover your specific situation.
7Can I tour the venue before booking?
Yes! We encourage you to schedule a tour so you can see the space and discuss which package and hall works best for your event.
8Are there any restrictions on music or noise levels?
No, we don't have any noise restrictions or time limits for music, so you can celebrate as long and as loud as your event requires. Just keep in mind that night events must conclude no later than 2:00 AM.
9What's your alcohol policy?
Alcohol is permitted, but it must be served by a licensed and insured bartender. You'll need to provide proof of an alcohol permit if required by local laws. Security personnel are mandatory for events serving alcohol, and the security fee is $160 paid directly to security staff on the event day.
10Do you offer event coordination services?
Yes! Our Day-of Coordination Service Package is available as a $250 add-on. It includes event day management with a lead coordinator on-site, timeline management, vendor coordination, and more. We also offer pre-event preparation ($500) and post-event wrap-up ($150) services.
11How much setup and cleanup time do I get?
You get 1 hour for setup before your event starts and 30 minutes for takedown after the event. For Grand Hall events, vendors can begin setup 2 hours prior to the event start time. For Lounge and Mini Hall events, vendors have access 1 hour before the event begins.
12What's the difference between your packages?
We have packages for different hall sizes and needs. For our small rooms (Mini and Lounge Hall), we offer a Basic Package at $500 and Package 1 at $650. For the Grand Hall, our Viola Mclean Package starts at $3,999 and includes 7 hours of venue rental, FREE photobooths, event coordinator, and full décor. Our Emily Deluxe Package starts at $5,999 and includes everything in Viola Mclean plus upgraded centerpieces, a red carpet, VIP private room, cake, fancy flowers, marquee numbers, 2 hours of rehearsal time, and cleaning service before and after the event.
13Can I upgrade chairs, tables, or add extra décor?
Yes! Gold Chiavari chairs are available for $4 each. We also offer add-ons like extra hours ($600), marquee letters ($50 each), flowers, additional photobooth hours, and more.
14Is parking available for my guests?
Yes, we have plenty of parking available for your guests.
15What happens if something gets damaged during my event?
Any changes or damage to the venue, equipment, or assets during your event must be corrected before the event concludes. If additional cleaning or repairs are needed, the cost may be deducted from your retainer fee. Any excess will be billed to you or charged to your credit card on file.
